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The Company
Keeping businesses and people on the right road and moving
in the right direction is a speciality of Stephanie White Ltd. With extensive experience
in all aspects of the automotive industry, Stephanie White Ltd is happy to offer
its expertise to anyone wishing to source a vehicle or vehicles for their business
or private use. Working closely with its clients the company prides itself on ensuring
it continually meets and exceeds customer expectations.
Website www.stephaniewhite.co.uk |
why was Flightdeck needed?
Stephanie White Ltd has always worked very closely with the businesses that it provides
vehicles for, matching them with the most relevant and cost-effective solutions
to their current and future vehicle needs.
As the company grew, it was becoming increasingly difficult to keep up with the
customers and their specific requirements. This was particularly true when the owner
of the company was not available, as she was often the person who had all the information
at her fingertips.
A specific business requirement developed, one which meant that Stephanie White
Ltd needed to find a fast and effective way of keeping track on customers and their
vehicles alike, as well as providing powerful and useful information to its customers.
How does Flightdeck help?
Stephanie White Ltd has been using Flightdeck since June 2006. Since that time,
the process of matching the right vehicles with the right customer has become much
easier. The company is now able to access vehicle information at a touch of a button
and is able to move fleet vehicles around in order to help businesses save money.
This ease of access to information and customer details has meant that Stephanie
White Ltd has become a more proactive organisation – spotting potential issues and
opportunities much earlier than before. It also allows the small team to work together
with greater ease.
Flightdeck offers Stephanie White Ltd – as it does all of its customers – a level
of support and advice that is invaluable. As the CRM programme was built specifically
for the company, the advice and support they receive is also company-specific.
A dedicated account manager provides all the support Stephanie White Ltd needs,
being able to meet face-to-face to explain solutions. Not a trace of a call centre
in sight.
The impact Flightdeck has for clients
As a result of the new processes put in place by Flightdeck and Stephanie White
Ltd, customers are now able to gain fast access to information that has been a serious
headache in the past.
The bespoke Flightdeck system helps customers to save money and be more accurate
when calculating a whole-life-cost of a company vehicle – Stephanie White Ltd, in
essence, becomes the fleet manager on behalf of its customers. This means the customers
have no need to employ a fleet manager and avoid paying an extra salary. |
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