Embarassed?
Staff can’t differentiate between your customers?
It costs, on average, 8-10 times as much to find and recruit a new customer as it does to sell something to an existing customer.
Therefore, it is vitally important to do as much as is reasonably possible to improve customer loyalty and retain customers, valuable ones in particular.
Usually over time, the number of contacts will grow within a business. Perhaps there are several contacts within a customer's organisation, and it becomes more difficult to remember to get back to someone or to remember who it is that you have spoken to and what you last talked about or did for them.
Flightdeck enables you to differentiate between your best customers and somebody you’ve never spoken to before. When a customer or prospect calls a display is instantly activated on screen and you are presented with the caller details and history. You are then in a much better position to anticipate the nature of the call, what the caller might want, who should answer the phone, what information they need in front of them and most importantly, how the caller should be dealt with.
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